Privacy policy.

Last updated: October 29, 2026

This Privacy Policy explains what personal information The Bonnot Company collects, why we collect it, who we share it with, and the choices and rights you have. It replaces all earlier versions.

Our website identifies business visitors. If you accept marketing cookies, we use website visitor identification services that can recognize the company you work for and, in some cases, your business contact details (such as your name, business email address and job title) when you visit our Site. We may use this to contact you about our equipment and services. Section 2 explains how this works, and section 7 explains how to opt out.

Contents

Who we are and what this policy covers
Information we collect
How we use information
Cookies and tracking technologies
How we share information
Sale of personal information and targeted advertising
Your choices
Your US privacy rights
Visitors from the UK, EU and Switzerland
Visitors from other countries
How long we keep information and how we protect it
Children
Changes to this policy and how to contact us

1. Who we are and what this policy covers

The Bonnot Company (“Bonnot”, “we”, “us”, “our”) designs and manufactures extruders and related equipment. We are located at 1301 Home Ave., Akron, Ohio 44310, USA, and we are responsible for the personal information described in this policy.

This policy applies to personal information we collect through thebonnotco.com and any page that links to it (the “Site”), through emails, phone calls and meetings with us, at trade shows and events, and when you or your company buy, lease, test or service equipment with us.

Our Site and services are intended for businesses. Most of the information we handle is business contact information about people who work for our customers, prospects, suppliers and partners. Use of the Site is also governed by our Website Terms of Use.

2. Information we collect

We collect personal information in three ways: when you give it to us, automatically when you use the Site or open our emails, and from third parties.

Information you give us

Contact and business details: name, job title, company, email address, phone number, mailing and shipping address, and country.
Inquiries and project information: the content of messages, quote requests and forms, including the materials, applications and equipment you are interested in.
Newsletter and update sign-ups: name and email address.
Meeting bookings: name, email, company, and the date, time and topic of a call you book with us.
Customer and transaction records: purchase, lease, testing, service and parts history, invoices, and payment details needed to bill your company.
Job applications: contact details, résumé or CV, work history and any other information you choose to send us.
Feedback and communications: comments, survey responses, and records of our correspondence with you.

Information collected automatically

Device and usage information: IP address, browser type, operating system, device type, referring page, pages viewed, time spent, links clicked, and approximate location derived from your IP address.
Email engagement: whether you opened our emails and which links you clicked.
Cookies and similar technologies: see section 4.

Information from third parties

Website visitor identification: if you accept marketing cookies, our Site uses third-party visitor identification services that identify business visitors. They match information about your visit (such as your IP address, cookie identifiers and the pages you view) with business contact information they hold, such as your name, business email address, job title and company. This tells us which companies, and in some cases which individuals, have visited our Site and what they looked at. We use it to understand interest in our equipment and may follow up by email or with an invitation to book a call. You can opt out as described in section 7.
Business partners and representatives: sales representatives, distributors and partners who refer inquiries to us.
Your employer or colleagues: when your company names you as a contact for an order, project or service visit.
Public and professional sources: company websites, trade directories, trade show lead lists and professional networking sites such as LinkedIn.

We do not intentionally collect sensitive personal information (such as health, financial account login or government ID data) through the Site. Please do not send it to us.

3. How we use information

We use personal information to:

respond to inquiries, prepare quotes and arrange calls, lab tests and site visits;
design, build, deliver, install, service and support equipment, and supply parts;
manage customer and supplier accounts, invoicing and payments;
send newsletters, product news, event invitations and other marketing about our equipment and services;
identify business visitors to our Site and the pages they view, and follow up with relevant information, such as an email or an invitation to book a call;
analyze and improve the Site, our content and our marketing;
review job applications;
keep our Site, systems and business secure and prevent fraud or misuse;
comply with law, enforce our terms, and establish or defend legal claims.

We do not use personal information for automated decisions that have legal or similarly significant effects on you.

4. Cookies and tracking technologies

Cookies are small files stored on your device. We and our service providers also use similar technologies such as pixels, tags and scripts. We use them in these categories:

Category	What it does	Examples
Strictly necessary	Runs the Site, remembers your cookie choices, keeps forms secure	Hosting and security cookies (including Cloudflare), cookie consent tool (CookieYes), spam protection
Analytics	Counts visits and shows how the Site is used	Website analytics tools
Marketing and visitor identification	Recognizes returning visitors, identifies visiting organizations, measures campaigns	Leadpipe and Leadfeeder (website visitor identification), Mailchimp (email engagement tracking)
Embedded content	Plays videos and maps hosted by others	Embedded video players (such as Vimeo) and maps

Only strictly necessary cookies are set when you first arrive. All other cookies and tracking technologies, including visitor identification, run only after you accept them in our cookie banner. You can change your choice at any time using the “Revisit consent” button on the Site, or block cookies in your browser settings (some Site features may then not work).

5. How we share information

We share personal information only as described below:

Service providers that work on our behalf under contract, including website hosting, email and newsletter platforms, meeting scheduling, analytics, website visitor identification, IT and security, customer records, accounting and payment processing. They may use the information only to provide services to us. Our visitor identification providers work with their own identity-matching partners to match visits to business contact information.
Sales representatives and distributors who handle inquiries, sales and service in your region.
Freight, installation and service partners when needed to deliver or support equipment.
Professional advisors such as lawyers, accountants, auditors and insurers.
Authorities and others for legal reasons, where we believe disclosure is required by law, legal process or to protect the rights, property or safety of Bonnot, our customers or others.
Business transfers, if Bonnot is involved in a merger, acquisition, financing or sale of assets, subject to this policy’s protections.
With your consent or at your direction.

6. Sale of personal information and targeted advertising

We do not sell personal information for money, and we do not share personal information with third parties for targeted (cross-context behavioral) advertising.

We do not knowingly sell or share the personal information of anyone under 16.

7. Your choices

Marketing emails: click “unsubscribe” in any marketing email or email privacy@thebonnotco.com. We may still send non-marketing messages about orders, service or your inquiry.
Cookies: use the “Revisit consent” button or your browser settings (section 4).
Website visitor identification: reject marketing cookies in the cookie banner, or withdraw your consent later using “Revisit consent”, and the visitor identification services will not run on your device. You can also email privacy@thebonnotco.com with “Opt out” in the subject line, and we will suppress your details so we do not contact you based on your visits to our Site.
Browser privacy signals (Global Privacy Control and Do Not Track): our Site blocks all non-essential cookies and tracking for every visitor, wherever they are, until they choose to accept them in our cookie banner. Because we do not sell personal information or share it for targeted advertising (section 6), a Global Privacy Control signal does not change how we handle your information. Do Not Track signals have no agreed standard, so we do not respond to them separately.

8. Your US privacy rights

Depending on the state you live in, and subject to legal exceptions, you may have the right to:

Know and access: confirm whether we process your personal information and obtain the categories or a copy of it;
Portability: receive your information in a portable, readily usable format;
Correct inaccurate personal information;
Delete personal information we hold about you;
Opt out of the sale of your personal information, its sharing or processing for targeted advertising, and profiling that has legal or similarly significant effects;
Know which third parties we have disclosed your information to, where state law provides this;
Not be discriminated against for exercising these rights.

How to make a request

Email privacy@thebonnotco.com or call (330) 896-6544. Tell us your name, email address, state of residence and the right you want to exercise. We will confirm receipt and respond within the time your state’s law requires, usually 45 days, extendable once where permitted.

To protect your information, we will verify your identity, usually by matching details you give us with information we hold. We use information provided in a request only to verify and respond to it.

Authorized agents: you may use an authorized agent to submit a request. We may ask for proof of the agent’s authority, such as signed written permission or a power of attorney, and may need to verify your identity directly.

Appeals: if we decline your request, we will explain why. You may appeal by replying to our decision or emailing privacy@thebonnotco.com with “Appeal” in the subject line. If you are not satisfied with the outcome of an appeal, you may contact your state Attorney General.

California residents: in the last 12 months we have collected the categories of personal information described in section 2, which correspond to these California categories: identifiers; customer records; commercial information; internet or other network activity; approximate geolocation; professional or employment-related information; and inferences about your business interests. We collect them from the sources in section 2, for the purposes in section 3, and disclose them to the categories of recipients in section 5. We retain them as described in section 11. We do not use or disclose sensitive personal information for purposes that require a right to limit. California’s “Shine the Light” law lets you ask whether we share personal information with third parties for their own direct marketing; we do not.

9. Visitors from the UK, EU and Switzerland

If you are in the United Kingdom, the European Economic Area or Switzerland, The Bonnot Company is the controller of your personal data, and this section also applies.

Legal bases: we process your personal data where it is necessary to:

take steps at your request before a contract, or perform a contract with you or your company (quotes, orders, service);
pursue our legitimate interests in running and promoting our business, including responding to inquiries, B2B marketing, following up with business visitors to our Site, and keeping our systems secure, where these interests are not overridden by your rights;
comply with legal obligations;
act on your consent, for non-essential cookies and website visitor identification, and where consent is required for marketing emails. You may withdraw consent at any time.

International transfers: we are based in the United States, so your data will be transferred to and stored in the US. Where required, we rely on appropriate safeguards such as the European Commission’s and UK’s standard contractual clauses or a provider’s certification under the EU–US Data Privacy Framework and its UK and Swiss extensions.

Your rights: you have the right to access, correct, delete, restrict and port your personal data, to object to processing based on legitimate interests, and to object at any time to direct marketing. To exercise them, email privacy@thebonnotco.com.

Complaints: you may complain to your local data protection authority, such as the UK Information Commissioner’s Office or the authority in your EU country, though we would welcome the chance to resolve your concern first.

10. Visitors from other countries

If you are outside the United States, the UK, the EU and Switzerland — for example in Asia, Canada, Latin America, Australia, the Middle East or Africa — this section also applies to you.

International transfers: Bonnot is based in the United States. When you visit our Site, contact us or do business with us, your personal information is transferred to, stored and processed in the US, where data protection laws may differ from those in your country. We transfer it to respond to you, to supply and support our equipment, and for the other purposes in section 3, and we protect it as described in this policy. Where your local law requires your consent for an overseas transfer, we will ask for it or rely on another lawful basis that your law allows.

Your rights: wherever you live, you can ask us to:

tell you what personal information we hold about you and give you a copy;
correct inaccurate information;
delete your information, subject to legal exceptions;
stop sending you marketing;
withdraw any consent you have given.

Where the law in your country gives you additional rights, we will honor them.

How to make a request: email privacy@thebonnotco.com or call +1 (330) 896-6544. We may need to verify your identity, and we will respond within the time required by your local law.

Sales representatives and distributors: if you deal with us through a Bonnot sales representative or distributor in your country, they may also hold your information and handle it under their own privacy policy.

Complaints: please contact us first so we can try to resolve your concern. You may also complain to the data protection authority in your country.

11. How long we keep information and how we protect it

We keep personal information only as long as needed for the purposes in this policy. In practice:

Customer, equipment and transaction records are kept for the life of the customer relationship and the equipment we support, plus the period needed for warranty, tax, accounting and legal claims.
Inquiry and marketing contacts are kept while you engage with us, and reviewed and deleted or anonymized after 3 years of inactivity, or sooner if you ask.
Unsuccessful job applications are kept for 12 months unless you ask us to delete them sooner.
Website analytics and cookie data are kept for the periods set by each tool.

We maintain administrative, technical, and physical safeguards designed to align with recognized industry standards (such as the NIST Cybersecurity Framework) to protect personal information, and our service providers are required to do the same. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We will never ask you to email us card or bank login details.

12. Children

Our Site and services are for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

13. Changes to this policy and how to contact us

We may update this policy from time to time. We will change the “Last updated” date above and, for material changes, post a prominent notice on the Site or contact you directly where appropriate.

For questions, requests or complaints about privacy, contact:

The Bonnot Company, Attn: Privacy, 1301 Home Ave., Akron, Ohio 44310, USA

Email: privacy@thebonnotco.com

Phone: (330) 896-6544